The role of online marketplaces in enhancing consumer protection
This Goung Digital Toolkit note identifies market trends and potential consumer benefits
and discusses the key challenges for consumer protection on online marketplaces, including
examples of how government authorities and online marketplaces are seeking to address
them. It also explores growing challenges associated with dark commercial patterns
on online marketplaces, and the continued expansion of the service marketplace. The
Annex provides a selection of government initiatives to enhance consumer protection
on online marketplaces.
Published on April 13, 2021
In series:OECD Going Digital Toolkit Notesview more titles