A new dawn for public employment services
Service delivery in the age of artificial intelligence
As part of broader digitalisation efforts, half of public employment services (PES)
in OECD countries are employing Artificial Intelligence (AI) to enhance their services.
AI is being adopted across all key tasks of PES, including most commonly to match
jobseekers with vacancies. While several PES have been using such tools for a decade,
adoption of AI has been increasing in recent years as these become more accessible.
New AI use cases have emerged to assist employers in designing vacancy postings and
jobseekers in their career management and job-search strategies. AI initiatives have
significant impact on PES clients, changing how they interact with the PES and receive
support, and PES staff, altering their day-to-day work. As PES seek to maximise the
opportunities brought by AI, proactive steps should be taken to mitigate associated
risks. Key considerations for PES include prioritising transparency of AI algorithms
and explainability of results, establishing governance frameworks, ensuring end-users
(staff and clients) are included and supported in the development and adoption process,
and committing to rigorous monitoring and evaluation to increase the positive and
manage any negative impact of AI solutions.
Published on June 13, 2024
In series:OECD Artificial Intelligence Papersview more titles