Using Public Communication to Strengthen Democracy and Public Trust
This Public Communication Scan of the United Kingdom, the first such scan of an OECD
Member country, brings new insights to the OECD’s work on understanding how public
communication contributes to democratic governance. The scan analyses how the United
Kingdom’s Government Communication Service (GCS) is building a more effective communication
function amid changes to the information ecosystem and how it can help make policymaking
more responsive to citizens' needs. The analysis and recommendations in this Scan
highlight opportunities for the GCS and the UK Government to align ongoing communication
reforms with actions to promote more inclusive and people-centred communication that
contributes to greater engagement, improved public trust, and better policy outcomes.