Towards People-Centred, Rights-Based Public Services
The Civic Space Review of Portugal provides an in-depth analysis of the national legal
frameworks, policies, institutions, and practices relevant to civic space protection,
with an emphasis on harnessing user input to facilitate people-centred public service
reforms. The Review assesses three key areas: 1) protecting the civic freedoms and
information environment that create the conditions for public service reforms; 2)
strengthening stakeholder and citizen participation in the process; and 3) moving
towards more inclusive, accessible and people-centred public service design and delivery.
The two case studies and concrete recommendations in the review offer a tangible path
towards more inclusive, participatory public services that place citizens at their
core.