An integrated approach to service delivery for people with multiple and complex needs
Increasingly, countries are integrating personalised public services to enhance access
to, and the experience of those services to significantly improve outcomes for service
users. Integrated services are particularly valuable for those with multiple and complex
needs who require a range of tailored and, in some cases, specialised supports and
services from more than one agency or service provider. Service specialisation can
make it difficult for these service users to get the right mix of services and at
the right time that best meet their needs. This paper provides a summary of how countries
are integrating services to improve the lives and outcomes of care experienced by
young people, people with disabilities, and people leaving prison. The paper is intended
for policymakers who are seeking new or improved approaches to improving the outcomes
of those who rely on personalised services.
Published on March 11, 2024
In series:OECD Social, Employment and Migration Working Papersview more titles