Published on January 24, 2024
Foreword | |
Executive summary | |
Monitoring risks faced by financial consumers | |
Risks stemming from the operating environment | |
Demand-side risks | |
Conduct-related risks | |
Products and services giving rise to consumer detriment | |
Consumer complaints | |
Financial scams and frauds | |
Thematic risks and areas of concern, policy responses and next steps | |
Glossary | |