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Denmark: Efficient e-Government for Smarter Public Service Delivery

This review is the first to analyse e-government at the country level using a revised framework designed to capture the new challenges faced by countries today. It highlights the richness of initiatives and actions taken by Denmark in relation to a number of areas, including the impact of e-government on public sector modernisation and efficiency efforts, the impact of e-government organisational structure and arrangements on e-government development and administration, the need to address issues related to user take-up and the assessment of benefits realisation of e-government projects. As these are not unique to Denmark, but are commonly shared by a number of OECD countries, the study provides useful tools to support e-government policy making in all OECD countries.   

Published on November 22, 2010

In series:OECD e-Government Studiesview more titles

TABLE OF CONTENTS

Foreword
Assessment and Proposals for Action
Avant-propos
Introduction
The Impact of E-Government on the Public Sector Modernisation and Efficiency Efforts
The Governance Framework for E-Government Implementation
Towards a more User-centric Approach to Public Service Delivery
Realising the Benefits of E-Government
Annex A. Experiences from other OECD members
Annex B. Reaping the Benefits of Cloud Computing, Web 2.0 and Open Data: OECD Country Experiences
Annex C. Survey results
Annex D. Methodology
Annex E. Glossary
Bibliography
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