Share

Financial consumer protection

Financial Consumer Protection responses to the Covid-19 crisis

 

Policy makers and public authorities from around the globe are taking action, providing guidance and recommending measures to help address the collective challenge caused by the coronavirus crisis COVID-19 that is affecting all countries in 2020.

We are sharing below, as we receive them, information from participants in the G20/OECD Task Force on Financial Consumer Protection and public authorities in other jurisdictions in response to the current situation, to help financial consumers and financial services providers deal with the consequences of this major crisis.

Argentina

Armenia

Australia

Austria

Belgium

Brazil

Canada

Canada, Ontario

Chile

Colombia

Costa Rica

Croatia

Czech Republic

Ethiopia

France

Germany

Hong Kong, China

Hungary

India

Indonesia

Ireland

Israel

Italy

Jamaica

Japan

Korea

Latvia

Lithuania

Mexico

Moldova

Montenegro

Namibia

Netherlands

New Zealand

North Macedonia

Papua New Guinea

People's Republic of China

Peru

Poland

Portugal

Russian Federation

Saudi Arabia

Singapore

Slovak Republic

Slovenia

Spain

Turkey

South Africa

Ukraine

United Kingdom

United States

Zimbabwe

International Organisations and Standard-setting Bodies

Argentina
Armenia
Australia
  • General information hub providing information for consumers, investors, small businesses, superannuation trustees, insurers, market participants and financial advisors. This provides entities within those sectors with key industry changes and other information that may assist in this current environment:  https://asic.gov.au/about-asic/news-centre/articles/covid-19-information/
  • ASIC’s information hub which provides the support and services available to help consumers during COVID-19. It also provides some general advice and financial calculators to assist consumers in managing their finances: https://moneysmart.gov.au/covid-19
Austria
Belgium
Brazil
Canada
Canada, Ontario
Chile
Colombia
Costa Rica
Croatia
Czech Republic
Ethiopia
France
  • Banque de France has created (in close coordination with Céline here that you also know J) on its “Mes questions d’argent” website a page dedicated to consumers in the Covid 19 context, which gathers all type of relevant information on various topics (overindebtedness, scams, tax,  travel cancellation, etc.) https://www.mesquestionsdargent.fr/budget/coronavirus-covid-19-liens-utiles
Germany
Hong Kong, China
Hungary
India
Indonesia
Ireland
  • The Competition and Consumer Protection Commission (CCPC) is an independent statutory body with a dual mandate to enforce competition and consumer protection law in Ireland. They have a COVID-19 hub with information for businesses and consumers in relation to COVID-19: https://www.ccpc.ie/consumers/covid-19/
Israel
Italy
Jamaica
Japan
Korea
Latvia
Lithuania
Mexico
Moldova
Montenegro
Namibia
Netherlands
New Zealand
North Macedonia
Papua New Guinea
People's Republic of China
Peru
Poland
Portugal
Russian Federation
Saudi Arabia
Singapore
Slovak Republic
Slovenia
Spain
  •  Banking customer website within the Banco de España site.
South Africa
Turkey
Ukraine
United Kingdom
United States
Zimbabwe

International Organisations and Standard-setting Bodies

European Union - EIOPA

Financial Stability Board

International Association of Insurance Supervisors (IAIS)

International Financial Consumer Protection Organisation (FinCoNet)

International Organisation of Pension Supervisors (IOPS)

 

Related Documents