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OECD Survey on Drivers of Trust in Public Institutions – 2024 Results

Building Trust in a Complex Policy Environment

This report presents the main findings of the second OECD cross-national Survey on Drivers of Trust in Public Institutions, carried out in late 2023. With nearly 60 000 responses, representative of the adult population in 30 OECD countries, the survey investigated how people's expectations and experiences with government influence their trust in public institutions. These experiences and expectations range from day-to-day interactions with public institutions to government decision making on complex policy issues. The report identifies some of the main drivers of trust in government and other public institutions and discusses opportunities for policy action. For the first time, the report also analyses how trust levels and drivers have evolved in the 20 OECD countries that participated in the 2021 survey and how an information environment marked by an increasing amount of polarising content and disinformation affects people’s trust in public institutions.

Published on July 10, 2024Also available in: French

TABLE OF CONTENTS

Foreword
Executive summary
Introduction
Overview: New trends, persistent patterns and necessary changes
Socio-economic conditions, political agency and trust
Trust in day-to-day interactions with public institutions
Trust in Government on complex policy issues
Trust and information integrity
Annexes2 chapters available
The public governance drivers and personal characteristics shaping trust in public institutions
Overview of the 2023 OECD Trust Survey Methodology
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