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This OECD guide:

• helps officials use perception surveys to evaluate and communicate the results of reform processes,
• clearly explains the challenges involved in the design and use of business and citizen perception surveys – and ways to overcome them,
• helps to get the most out of survey results, whether conducted internally or by external experts.

While the guide draws on examples from the regulatory field, it is also useful for other policy areas.

The guide is based on OECD research and discussions on perception surveys that were conducted in a two-day workshop in Istanbul, Turkey. It was published in January 2012.

Downloads:

• Measuring Regulatory Performance: A Practitioner’s Guide to Perception Surveys (full report) (pdf)
• The guide’s 10 key policy messages  (pdf)
• Checklist to Commission, Design and Run a Perception Survey (pdf)
• Table A.1. Overview of Perception Surveys in OECD Countries (pdf)
• Table A.2. Sample Questions and Key Findings of Perception Surveys in OECD Countries (pdf)

For further information, please contact Christiane Arndt.

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