Using AI in the workplace
Opportunities, risks and policy responses
AI can bring significant benefits to the workplace. In the OECD AI surveys of employers
and workers, four in five workers say that AI improved their performance at work and
three in five say that it increased their enjoyment of work. But the benefits of AI
depend on addressing the associated risks. Taking the effect of AI into account, occupations
at highest risk of automation account for about 27% of employment in OECD countries.
Workers also express concerns around increased work intensity, the collection and
use of data, and increasing inequality. To support the adoption of trustworthy AI
in the workplace, this policy paper identifies the main risks that need to be addressed
when using AI in the workplace. It identifies the main policy gaps and offers possible
policy avenues specific to labour markets.
Published on March 15, 2024
In series:OECD Artificial Intelligence Papersview more titles