14-June-2002
English
Consumer protections for payment cardholders play an important role in developing trust in B2C e-commerce. This report examines the protections currently available in OECD countries.
14-June-2002
English
Shopping online opens up a world of opportunity, convenience, choice, competitive prices and information. What will happen if something goes wrong with your purchase? What if you don't get the products you ordered? What can you do?
17-May-2002
English
This set of best practice examples provides additional practical guidance to governments, businesses and consumers on several aspects of the 1999 Guidelines.
2-March-2001
English
The growing use of network technologies and the global nature of electronic commerce increase the likelihood that consumers will interact with businesses outside of their home country.
1-March-2001
English
A comprehensive inventory of existing consumer protection laws, fair business, fair marketing and disclosure requirements in the context of electronic commerce.
30-November-1999
English
OECD Committee on Consumer Policy Forum Session on Online Advertising and Marketing Directed toward Children, intended to provide information on how OECD Member countries are dealing with issues related to children and the Internet.