Latest Documents

OECD Consumer Policy Toolkit Workshop on Communication Services: Summary of Proceedings

The Committee on Consumer Policy is conducting a series of multi-stakeholder workshops to see how policies in key markets could be strengthened, using the framework and approaches developed in the OECD Consumer Policy Toolkit. Communication services were the topic of the first workshop, held in October 2011. This paper provides a summary of the proceedings, which focused on marketing practices, contract terms, and billing issues.

Protecting and Empowering Consumers in the Purchase of Digital Content Products

While consumer demand for digital goods has increased rapidly in recent years, a range of challenges undermine confidence in the market and require policy attention.

Empowering and Protecting Consumers in the Internet Economy

This report shows that despite the financial crisis, business-to-consumer e-commerce has grown steadily across the OECD, spurred by the spread of mobile devices, easy-to-use payment mechanisms and participative web tools such as price comparisons or consumer ratings. Trust in e-commerce, however, remains challenged by many issues.

Summary of the OECD Workshop on Product Risk Assessment

This April 2012 workshop provided a forum for critically evaluating the different risk assessment practices being used in various jurisdictions while gathering the views of stakeholders from governments, businesses, consumers and academia.

Report on Consumer Protection in Online and Mobile Payments

An examination of payments issues is taking place in the context of the review of the OECD’s 1999 guidelines on e-commerce. This report looks at what might need to be amplified or revised to enhance consumer trust and adoption of new and emerging online and mobile payment mechanisms. It reflects contributions made by national delegations, business and civil society.

Consumer Policy Toolkit

Enhancing Information Sharing on Consumer Product Safety

This report reviews the types of information being collected on consumer product safety and the ways that the information is shared with stakeholders and across jurisdictions.

OECD Conference on Empowering E-Consumers

The OECD Conference on Empowering E-Consumers: Strengthening Consumer Protection in the Internet Economy will be hosted by the US Federal Trade Commission in Washington, DC on 8-10 December 2009.

OECD Policy Guidance for Addressing Emerging Consumer Protection and Empowerment Issues in Mobile Commerce (STI Digital Economy Paper 149)

The policy guidance lays out the policy responses that need to be in place to ensure that consumers engaging in mobile commerce transactions are adequately informed, and are protected against security or privacy risks.

Report on Second Roundtable on Economics for Consumer Policy (STI Digital Economy 132)

Report on the 2nd Roundtable on Economics for Consumer Policy, held in October 2006, to consider the economic theories of information disclosure with a focus on two major industry sectors – telecommunications and financial services.