Better Service Delivery for Inclusive Growth in the Dominican Republic
This Review focuses on improving access to quality and timely services for citizens
as a means to facilitate inclusive growth in the Dominican Republic. Despite its macroeconomic
performance in the last decade, poverty and levels of inequalities remain high in
the Dominican Republic. At the same time, citizens report limited satisfaction with
the quality and access to services in the country, often reflected in less than optimal
outcomes in areas such as health, transport or education. The review's focus on service
delivery offers the opportunity to apply the concepts and tools of public governance
at an operational level and with immediate implications for the government-citizen
relationship. The inclusion of multidisciplinary good practices, collected through
OECD work on public sector management, digital government, innovation or administrative
simplification, allows a comprehensive but integrated assessment of the use of public
policy levers for optimizing service design and delivery. By covering aspects relating
both to the competence of government – in terms of the quality, timeliness and effectiveness
of public services – and to the principles governing the provision of services – including
engagement, accountability or inclusiveness, this review identifies policy recommendations
to improve access, coverage and quality of public services, regardless of income levels,
location and other social and economic factors – as a key lever to achieve more inclusive
growth.
Published on June 01, 2017Also available in: Spanish
In series:OECD Public Governance Reviewsview more titles