5-April-2018
English
Connected devices and appliances offer added convenience but also bring potential risks such as data privacy and cybersecurity threats, limitations on interoperability, complex supply chains and liability regimes, and product safety. Developing effective responses to the consumer protection issues that arise from the "smart home" will be an ongoing challenge.
29-March-2018
English
There is an argument that the IoT brings new challenges for product safety and that regulatory regimes will need to be adapted. However, others argue that although the products are new, the issues are not necessarily novel and existing regulations are sufficient. This report highlights some key issues that confront product safety policy makers in this important area.
28-March-2018
English
This report examines information on consumer protection enforcement authorities of OECD member and non-member countries, especially on the ability of these authorities to co-operate across borders. It is based on questionnaire responses from 31 countries, supplemented by additional research.
7-November-2017
English
In order to better understand the role and drivers of consumer trust in peer platform markets, the OECD’s Committee on Consumer Policy conducted an online survey of 10,000 consumers across 10 OECD member countries. This report discusses the findings of that survey.
6-November-2017
English
From 6-10 November 2017, this global campaign will alert parents and other stakeholders about the dangers posed to children by television, furniture and appliance tip-overs. It aims to alert parents on the need to secure furniture to a wall or other structure if it is prone to tip, and call on furniture and TVs suppliers to ensure that the products they sell are safe and fit for the purpose.
20-January-2017
English
Over the past decade, behavioural insights have helped make consumer policies more evidence-based and effective. This report examines how behavioural insights have been used by governments and other public policy organisations to develop and implement consumer policy initiatives, primarily through the use of experiments and surveys. It also identifies challenges to applying behavioural insights to consumer policy.
3-November-2016
English
This report provides an overview of the government and business initiatives that have been carried out to protect consumers from three categories of unsafe products that are available for sale online in a number of jurisdictions.
7-June-2016
English
As a general principle, consumer laws should be considered to apply to the basic offer of services to peers by peer platforms. It can be difficult, however, to apply existing laws to business models that blur the boundaries between consumers and businesses. What is the best approach to provide effective consumer protection while encouraging innovation? This report provides context for considering this and related questions.
27-October-2014
English
It is important that consumers, including children, understand their rights and obligations when acquiring and using digital products. They also need to be informed about how their personal data may be collected and used, with whom it may be shared and why, and the type of redress that may be obtained when problems arise.
4-April-2014
English
This guidance addresses a number of key issues in the emerging mobile and online payment area, including the need to establish minimum levels of consumer protection across payment mechanisms, enhanced privacy and child protection, and standards for transparent and accessible information disclosures.