Tracey Wilen-Daugenti is President of the University of Phoenix Research Institute and Visiting Scholar at Stanford University’s Media X program for research on the impact of information and technology on society. She has authored numerous books and papers on the future of higher education, including how technological innovations transform the learning experience. She holds a bachelor’s degree in psychology from Connecticut College, an MBA in international business from San Jose State University and a doctorate in international business from Golden Gate University in California. Previously, she was the Higher Education Practice Lead for Cisco Systems’ strategy organisation and held executive positions at HP and Apple Computer.