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  • 8-December-2020

    English

    Tax Administration 3.0: The Digital Transformation of Tax Administration

    This discussion document by the Forum on Tax Administration sets out a vision for the digital transformation of tax administration, under which taxation becomes more of a seamless and frictionless process over time.

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  • 28-March-2019

    English

    Implementing Online Cash Registers: Benefits, Considerations and Guidance

    This report, led by the Russian Federal Tax Service, provides advice and guidance on the adoption and implementation of online cash registers (OCR). It sets out examples of the implementation of OCR systems in a number of FTA members and contains a "how to" guide drawing on the lessons learned from these experiences.

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  • 28-March-2019

    English

    Introducing a Commercial Off-The-Shelf Software Solution

    This report, led by the tax administration of Finland, is intended to provide advice and recommendations, based on Tax Finland's experience, for consideration when purchasing, implementing and maintaining a COTS product.

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  • 28-March-2019

    English

    Unlocking the Digital Economy – A Guide to Implementing Application Programming Interfaces in Government

    This technical report, led by the Australian Taxation Office, is intended to provide an overview of key practices, techniques and standards used to deliver contemporary Application Programming Interface (APIs) for use in web and mobile applications.

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  • 13-May-2016

    English

    Technologies for Better Tax Administration - A Practical Guide for Revenue Bodies

    This report looks at effective e-service provision by tax administrations, summarising eight critical areas, and explores big data management and portals, as well as natural systems, in detail. It highlights key opportunities in these areas, looking at how these emerging technologies can be best used by tax administrations. It also provides practical examples of how tax administrations have begun to utilise these technologies and delivers a maturity matrix for the two areas to assist strategic and operational decision making by tax administrations. Finally, it sets out conclusions, recommendations and next steps. This report has been prepared by the Forum on Tax Administration’s E-services and Digital Delivery Programme. The work was initiated by the FTA Bureau as part of its 2015/16 work programme and was led by the Federal Tax Service of Russia (FTS).  With tax administrations clear that e-service options can improve taxpayer compliance levels and participation while at the same time lowering their cost of operation; but with available options many and varied, and with the cost of implementation high,  the FTA has over the last five years provided a wide range of guidance in the deployment of effective e-services.  
  • 19-January-2012

    English, PDF, 1,299kb

    Security and Authentication Issues in the Delivery of Electronic Services to Taxpayers

    This report summarises the findings of a survey conducted by the Forum on Tax Administration's Taxpayer Services Sub-group to assess and provide a comprehensive picture of the major security and identity authentication issues faced by member countries in delivering e-services, and the solutions implemented or planned.

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  • 13-October-2011

    English, PDF, 1,042kb

    Social Media Technologies and Tax Administration

    This report summarises the findings of a survey conducted by the Forum on Tax Administration's Taxpayer Services Sub-group to assess member revenue bodies' progress with the use of social media technologies in tax administration. To assist readers new to, or unfamiliar with, this topic the note also provides background information on the main social media technologies being deployed in the private sector and elsewhere in Government.

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  • 27-April-2010

    English, PDF, 546kb

    Guidance on Test Procedures for Tax Audit Assurance

    This guidance note contains a detailed inventory of compliance and substantive tests performed by tax auditors that could also be performed by businesses to check the operation of their internal controls.

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  • 27-April-2010

    English, PDF, 439kb

    Tax Compliance and Tax Accounting Systems

    This information note discusses internal control frameworks for tax and how the adoption of the OECD FTA Guidance Notes on business and accounting software specifications can be an important element of such frameworks.

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  • 27-April-2010

    English, PDF, 373kb

    Guidance for the Standard Audit File-Tax (SAF-T), Version 2.0

    This guidance note describes a standard audit file for tax purposes that also includes inventory data elements. It updates SAF-T Version 1.0 issued in 2005 to include information on Inventory and Fixed Assets.

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