13-May-2016
English
Technologies for Better Tax Administration - A Practical Guide for Revenue Bodies
13-May-2016
English
Advanced Analytics for Better Tax Administration - Putting Data to Work
24-October-2014
English
Increasing Taxpayers' Use of Self-service Channels
29-July-2013
English
Managing Service Demand - A Practical Guide to Help Revenue Bodies Better Meet Taxpayers' Service Expectations
19-January-2012
English, PDF, 876kb
Right from the Start: Influencing the Compliance Environment for Small and Medium Enterprises
This information note introduces the concept of ‘Right from the Start’ and shares examples of measures aimed at influencing taxpayer behaviour through early interventions or lasting alterations to the compliance environment. It sets out theoretical concepts, provides practical guidance on how these may be applied, and discusses how this can lead to savings and improved compliance outcomes while also benefitting taxpayers.
Related Documents
19-January-2012
English, PDF, 1,299kb
Security and Authentication Issues in the Delivery of Electronic Services to Taxpayers
This report summarises the findings of a survey conducted by the Forum on Tax Administration's Taxpayer Services Sub-group to assess and provide a comprehensive picture of the major security and identity authentication issues faced by member countries in delivering e-services, and the solutions implemented or planned.
Related Documents
19-January-2012
English, PDF, 1,105kb
Working Smarter in Revenue Administration: Using Demand Management Strategies to Meet Service Delivery Goals
This information note summarises the findings of a study conducted by the Forum on Tax Administration‘s Taxpayer Services Sub-group to identify what processes revenue bodies have in place and what steps are taken to understand the root causes of service demand and how that knowledge is applied to either reduce demand or shift it to more cost-efficient channels.
Related Documents
13-October-2011
English, PDF, 1,042kb
Social Media Technologies and Tax Administration
This report summarises the findings of a survey conducted by the Forum on Tax Administration's Taxpayer Services Sub-group to assess member revenue bodies' progress with the use of social media technologies in tax administration. To assist readers new to, or unfamiliar with, this topic the note also provides background information on the main social media technologies being deployed in the private sector and elsewhere in Government.
Related Documents
23-May-2011
English, PDF, 1,619kb
Tax Repayments: Maintaining the Balance Between Refund Service Delivery, Compliance and Integrity
This information note has been prepared to assist revenue bodies, in respect of tax repayments, to achieve a balance between client service levels and the prevention and mitigation of fraudulent activities.
Related Documents
21-April-2010
English
Tax Reference Model – Application Software Solutions to Support Revenue Administration in Selected Countries
This report describes an indicative capability model drawn from one leading revenue body, and considered broadly appropriate to almost any national revenue body.