New Ways of Working series


The New Ways of Working series presents short case studies of innovative working practices that that have been adopted by tax administrations, including as a consequence of the COVID-19 pandemic. Over time, this series will cover many different aspects of tax administration work, from internal management practices, to innovative use of technology tools and the new ways tax administrations are responding to the needs of taxpayers. The case studies are also intended to explore how tax administrations have responded to external pressures, outside the traditional areas of tax administration such as stronger measures to ensure gender equality, working with other government agencies and external bodies and international co-operation.



Building a Gender Equal Tax Administration

Published 14 October 2021


Integral Digital Administration: A new approach to taxpayer service

Published 14 October 2021

New Zealand

Facilitating international tax compliance for multinationals through targeted campaigns

Published 15 November 2021 



Working AGILE in IRAS

Published 3 January 2022


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