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  • 26-June-2023

    English

    Online product safety sweep report

    In October 2021, twenty-one OECD countries and partner economies participated in an online product safety sweep to identify the degree to which products were available for sale online despite (i) being banned or recalled, (ii) having inadequate labelling or (iii) not meeting voluntary or mandatory product safety standards. Results reveal that large volumes of unsafe products are readily traded across borders and a 79% average rate of non-compliance (or potential non-compliance) with product safety standards and laws. More needs to be done by online marketplaces and other retailers to identify and remove unsafe product listings and by consumer authorities to deter non-compliance.
  • 26-June-2023

    English

    Consumer vulnerability in the digital age

    Protecting consumers when they are most vulnerable has long been a core focus of consumer policy. This report first discusses the nature and scale of consumer vulnerability in the digital age, including its evolving conceptualisation, the role of emerging digital trends, and implications for consumer policy. It finds that in the digital age, vulnerability may be experienced not only by some consumers, but increasingly by most, if not all, consumers. Accordingly, it sets out several measures to address the vulnerability of specific consumer groups and all consumers, and concludes with avenues for more research on the topic.
  • 14-April-2023

    English

    Workshop on Applying Behavioural Insights to Consumer and Competition Policy

    14 April 2023 - This workshop will explore how businesses may use behavioural insights to exploit consumer biases and manipulate consumer decision-making, and the possible consumer and competition policy responses addressing such practices in a holistic manner.

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  • 14-November-2022

    English

    Put product safety first: OECD online product safety sweep

    Building on the results from an online sweep in 2021, an OECD global awareness campaign from mid-November to mid-December 2022 aims to alert online platforms, online sellers and consumers about the safety risks and issues associated with products sold online.

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  • 3-November-2022

    English

    Consumer Product Safety

    OECD work on consumer product safety is aimed at strengthening information sharing on safety issues across borders.

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  • 26-October-2022

    English

    Dark commercial patterns

    There is mounting concern that dark commercial patterns may cause substantial consumer detriment. These practices are commonly found in online user interfaces and steer, deceive, coerce, or manipulate consumers into making choices that often are not in their best interests. This report proposes a working definition of dark commercial patterns, sets out evidence of their prevalence, effectiveness and harms, and identifies possible policy and enforcement responses to assist consumer policy makers and authorities in addressing them. It also documents possible approaches that consumers and businesses may take to mitigate dark commercial patterns.
  • 25-October-2022

    English

    Enhancing online disclosure effectiveness

    Online disclosures can play a key role in informing consumer decisions. However, cognitive limitations such as information overload, as well as technical ones such as small screen sizes on mobile devices, may limit their effectiveness. Additionally, businesses may sometimes focus on technical compliance with disclosure requirements rather than maximising their effectiveness in informing consumer decisions. This report supports consumer authorities in enhancing disclosure effectiveness by providing i) a systematic overview of key disclosure characteristics; ii) guidance on the effective design of disclosures based on a review of the empirical literature; iii) an overview of overarching challenges to disclosure effectiveness and iv) an overview of possible ways to address them, including possible policy alternatives when disclosures may not be sufficient on their own.
  • 22-July-2022

    English

    The role of online marketplaces in protecting and empowering consumers - Country and business survey findings

    Online marketplaces matching third-party sellers with consumers are now key e-commerce channels globally. Despite their popularity and the benefits they bring to consumers, they do present a number of risks, for example when their third-party sellers engage in misleading marketing and fraud, or supply unsafe products. This report summarises results from a 2021 OECD survey of 28 countries and 15 platform businesses examining the role of online marketplaces in enhancing consumer protection. The report highlights a range of encouraging initiatives by many participating countries and online marketplaces to better protect consumers, often taken in co-operation with one another, but also identifies several key areas where more action is needed.
  • 13-July-2022

    English

    Measuring financial consumer detriment in e-commerce

    Problems in e-commerce can lead to significant consumer harm (detriment), for example, when consumers have to pay more for a product than they reasonably expected (e.g. due to hidden costs); suffer from unfair contract terms; or receive products that do not conform to their reasonable expectations regarding quality or performance. In 2021, the OECD’s Committee on Consumer Policy implemented an online consumer survey in 13 countries to assess the magnitude of financial consumer harm arising from consumers’ most serious e-commerce problems. This paper summarises the survey results, highlighting, for example, that 50% of online consumers faced at least one problem in e-commerce in the year preceding the survey rollout and that the resulting harm is significant, reaching (after redress) up to 3.1% of the total e-commerce market size in some countries. The paper aims to enhance the evidence base for consumer policy and to help policy makers prioritise enforcement activities.
  • 7-July-2022

    English

    Policy guidance on consumer product safety pledges

    In recent years, a number of consumer product safety authorities have established product safety pledges with online marketplaces as a new way to better protect consumers from the risk of purchasing unsafe products that may be available on those platforms. Product safety pledges involve online marketplaces committing to actions to better protect consumers that go beyond their existing legal obligations (e.g. removing unsafe product listings within a specified timeframe upon notification). This policy guidance builds on a 2021 Communiqué from the OECD Working Party on Consumer Product Safety calling for the development of further such pledges globally and outlining key commitments for greater consistency. It provides practical examples on how each of the Communiqué’s four key commitments can be implemented and highlights strategies to ensure that pledges are successful in both the short and long term.
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