Principle 2

Engagement and participation in policy making and service delivery

Key Issues

The public sector responds today to rising demands for better quality public services despite tight budgets
Working with citizens and other non-institutional stakeholders is one of the best ways for governments to respond to today’s hard trade-offs
Governments are taking more collaborative approaches to policy-making and service delivery
Government agencies are adopting mandatory standards and recommended guidelines to ensure inclusiveness and take-up when designing their websites and online services.

OECD

Overview

To navigate today’s complex policy environment, Governments need to work with institutional and non-institutional actors to find comprehensive solutions to outstanding problems.

ICTs provide new opportunities for governments to:

Cooperate with public, private and civil society stakeholders Create public value through inclusive and more informed policy-making processes
Foster user-centred and user-driven service design and delivery

Governments are progressively confronted with the need to address issues concerning:

Citizen empowerment
Organisation and resource allocation
Adoption of new rules and standards that empower citizens
Create more inclusive decision-making processes and government operations
Development of institutional capacities to take up these new opportunities

This principle helps governments to:

Create inclusive governance models
Better understand citizens’ evolving needs
Leverage information, ideas and resources held outside the public sector
Lower costs and administrative burdens
Improve policy outcomes
Foster user-driven service design and delivery

Data

OECD

Good practices

canada

Principle 2 - Open Government Licence (Open Data Canada)

Principle 2 - Strategic Software Developer Engagement

colombia

Principle 2 - Urna de Cristal

Principle 2 - E-Government Innovation Center

finland

Principle 2 - Open Data Programme

italy

Overall - 3 Year ICT Plan

latvia

Principle 2 - Social e-petition platform My Voice

Principle 2 - Open Referendum Initiation System

mexico

Principle 2 - National One-Stop Portal

Principle 2 - National Digital Strategy

Principle 2 - Digital Inclusion and Literacy Pilot Program

portugal

Principle 2 - Digital Mobile Key

Principle 2 - Citizen’s Portal

russia

Principle 2 - Information System of State Services Quality Monitoring ("Your Control")

slovenia

Principle 2 - State Portal for e-services for citizens - eUprava (eGovernment)

switzerland

Principle 2 - Development of the E-Government Strategy

new zealand

Principles 2 - Better Public Service Programme – Result 10

Principles 2 - Better Public Services Programme – Result 9