Regulatory policy

OECD supports Puebla’s efforts to redesign public service through better regulation


6 January 2020, Puebla, Mexico


The OECD will work with the Government of the state of Puebla to simplify and digitise high-impact formalities for citizens and entrepreneurs; improve services and citizen’s services in government offices; and establish virtual one-stop shops using international best practices as examples, for instance, the United Kingdom model


The governor of the state of Puebla, Miguel Barbosa, and the OECD Secretary General, Ángel Gurría, signed a collaboration agreement to redesign the state’s public service through better regulation. Mr. Angel Gurría pointed out that: “Today, the government of the state of Puebla makes the explicit commitment to ensure that formalities that have the greatest impact on citizens and on entrepreneurs who want to start their business are simple. Today, the government of the state of Puebla makes the commitment to be close to the people, to be more transparent, and to be a 100% honest government, through better regulation.”


The OECD programme of work with the government of the state of Puebla includes:

  • Mapping of formalities, meetings with business representatives and citizens, activities of “undercover citizen” to learn the real status of formalities.
  • Delivery of recommendations and implementation plans
  • Capacity-building workshops
  • Hand-holding in the implementation with three progress reports
  • Forum to publicise the results


See press release in Spanish here

See press articles in Spanish here



For more information, please contact:

OECD Regulatory Policy Division for Mexico and Latin America @OCDE_RLAC

Adriana García, Policy Analyst, Regulatory Policy Division

Manuel Gerardo Flores, Senior Economist, OECD @M_GerardoFlores


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