International conference on the consumer marketplace of the future

 15-17 June 2021  Virtual interactive event    ‌  Watch the replays

With rising awareness of the need for consumer protection in OECD countries, the Committee on Consumer Policy (CCP) held its first meeting in 1970. Since then, the Committee has worked with OECD governments, observers, civil society and business representatives to develop a broad range of consumer policies. Today, in the midst of ongoing digital transformation, increasing globalisation and a growing need for more sustainable consumption, it is time to consider whether consumer policy is ready for the consumer marketplace of the future. 

The OECD held a virtual international conference on “The Consumer Marketplace of the Future,” on 15-17 June 2021 to consider these issues, bringing together experts from government, business and civil society to celebrate 50 years of consumer policy at the OECD and the CCP. This public event provided OECD members and others with ideas for unlocking the full potential of the consumer marketplace of the future. Participants were invited to help shape a vision for the future of consumer policy through a series of moderated panel discussions focusing on:

Tuesday, 15 June

• The rise of mobile and hyper-connected consumers
• The role of online marketplaces in protecting and empowering digital consumers

Wednesday, 16 June

• The changing consumer product safety landscape
• Consumers in the green economy

Thursday, 17 June

• Effective disclosures and dark commercial patterns online
• Improving the evidence base for consumer policy decision making
• Strengthening cross-border enforcement co-operation through legislative actions

• OECD work on consumer policy
• OECD work on consumer product safety