13-May-2016
English
Rethinking Tax Services - The Changing Role of Tax Service Providers in SME Tax Compliance
24-October-2014
English
Increasing Taxpayers' Use of Self-service Channels
24-October-2014
English
Tax Compliance by Design - Achieving Improved SME Tax Compliance by Adopting a System Perspective
24-October-2014
English
Measures of Tax Compliance Outcomes - A Practical Guide
1-August-2013
English
Together for Better Outcomes - Engaging and Involving SME Taxpayers and Stakeholders
29-July-2013
English
Managing Service Demand - A Practical Guide to Help Revenue Bodies Better Meet Taxpayers' Service Expectations
19-January-2012
English, PDF, 1,226kb
Reducing Opportunities for Tax Non-compliance in the Underground Economy
Building on the Forum’s previous work on compliance risk management, this information note explores the approaches and experiences of member revenue bodies in addressing tax risks associated with the underground economy, including the use of electronic payment systems to both conceal and reveal unreported income.
Related Documents
19-January-2012
English, PDF, 876kb
Right from the Start: Influencing the Compliance Environment for Small and Medium Enterprises
This information note introduces the concept of ‘Right from the Start’ and shares examples of measures aimed at influencing taxpayer behaviour through early interventions or lasting alterations to the compliance environment. It sets out theoretical concepts, provides practical guidance on how these may be applied, and discusses how this can lead to savings and improved compliance outcomes while also benefitting taxpayers.
Related Documents
13-October-2011
English, PDF, 1,042kb
Social Media Technologies and Tax Administration
This report summarises the findings of a survey conducted by the Forum on Tax Administration's Taxpayer Services Sub-group to assess member revenue bodies' progress with the use of social media technologies in tax administration. To assist readers new to, or unfamiliar with, this topic the note also provides background information on the main social media technologies being deployed in the private sector and elsewhere in Government.
Related Documents
23-May-2011
English, PDF, 1,619kb
Tax Repayments: Maintaining the Balance Between Refund Service Delivery, Compliance and Integrity
This information note has been prepared to assist revenue bodies, in respect of tax repayments, to achieve a balance between client service levels and the prevention and mitigation of fraudulent activities.