Morocco aims to become a major industrial hub in Africa. To do so, it is taking steps to transform its administration and ensure the sustainable growth of its emerging digital economy and society. This review analyses the efforts under way to integrate digital technologies in the public sector, and provides policy advice to support the Kingdom of Morocco in implementing a strategic digital government policy.
|Assessment and recommendations|
|Contextual factors influencing the digital environment in Morocco|
|Towards transformational governance of public sector digitalisation in Morocco|
|Digital government as a driver of a culture of openness and user-driven approaches in the Moroccan public sector|
|Delivering the benefits of the digital transformation across Morocco in a context of regionalisation|
Governance: From e-government to digital government
This Digital Government Review of Morocco was undertaken to support the digital transformation of the country’s public sector. One of the key challenges that even the most digitally committed governments face today is the shift from e-government (digitsation of paper based processes) to digital government (a technology leveraged re-engineering and re-designing of services and processes). The modernisation of the public sector in Morocco should be developed bearing in mind this important shift. Its implications in terms of information and communication technology (ICT) governance in the public sector are considerable.
Openness and engagement: Changing the culture
The Moroccan government should harness the momentum for digital government to develop a comprehensive open government data strategy. This would help lay the foundations for a data-driven government, and would also allow the government to build effective feedback loops for policy monitoring and permanent adjustment.
Making it concrete and effective: Digital government and regionalisation
Morocco’s ability to use digital technologies to modernise the territorial administration of the country and support a more homogeneous distribution of development outcomes will depend on its institutional capacity to prioritise, plan, manage and monitor information and communication technology (ICT) investments. With this transformation, it will remain imperative to remember that across all levels and policy areas, new talent and skills will be required to cope with the complexities of the new policy environment.