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  • 19-August-2022

    English

    Co-creation during COVID-19 - 30 comparative international case studies

    Co-creation – the joint production of innovation between combinations of industry, research, government and civil society – was widely used to respond to the challenges raised by the COVID-19 pandemic. This paper describes 30 COVID-19 co-creation initiatives from 21 countries and three international cases. The template focuses on initiatives’ core characteristics, including information on key co-creation partners and their contributions, key outcomes as well as the initiatives’ size. The comparative evidence gathered through interviews with case study initiative leaders also describes what co-creation instruments were used, how networks leading to the collaboration were built, what type of cross-disciplinary co-operation took place, and what role governments played in the process and the procedures adopted to deal with the COVID-19 'exceptionality', including the urgency of producing implementable solutions. The information gathered provides a basis for analyses on co-creation initiatives during COVID-19 and for drawing potential policy implications.
  • 29-juillet-2022

    Français

    L’établissement de rapports de transparence sur les contenus terroristes et extrémistes violents en ligne - Une mise à jour sur les 50 principaux services de partage de contenus

    Ce rapport examine l’évolution des approches des 50 principaux services mondiaux de partage de contenus en ligne face aux contenus terroristes et extrémistes violents depuis la publication du premier rapport en 2020. Des progrès tangibles sont à noter : 11 services publient des rapports de transparence spécifiquement dédiés à ce type de contenus (soit 6 de plus qu’en 2020) ; et les 5 services qui en publiaient déjà fournissent désormais des informations supplémentaires. Pourtant, les rapports de transparence traitant expressément des contenus terroristes et extrémistes violents sont encore rares et les services restent hétérogènes dans leurs indicateurs, définitions et fréquences de publication. Il n’est pas encore possible de dégager une perspective claire, à l’échelle sectorielle, sur l’efficacité des mesures prises par les entreprises pour lutter contre ces contenus et leur impact sur les droits humains. Le manque de coordination dans les exigences de transparence entre juridictions pose un risque grandissant de divergence des normes et met en lumière le besoin urgent de publier des rapports de transparence plus complets et comparables.
  • 22-July-2022

    English

    The role of online marketplaces in protecting and empowering consumers - Country and business survey findings

    Online marketplaces matching third-party sellers with consumers are now key e-commerce channels globally. Despite their popularity and the benefits they bring to consumers, they do present a number of risks, for example when their third-party sellers engage in misleading marketing and fraud, or supply unsafe products. This report summarises results from a 2021 OECD survey of 28 countries and 15 platform businesses examining the role of online marketplaces in enhancing consumer protection. The report highlights a range of encouraging initiatives by many participating countries and online marketplaces to better protect consumers, often taken in co-operation with one another, but also identifies several key areas where more action is needed.
  • 21-July-2022

    English

    The OECD Going Digital Measurement Roadmap

    The OECD Going Digital Measurement Roadmap is an important tool to align countries’ priority areas for measuring digital transformation using common methodologies and approaches. It was developed in partnership with all relevant OECD statistical bodies in 2019 and amended in 2022. The Roadmap identifies ten actions to enhance the capacity of countries to monitor digital transformation and its impacts. The Roadmap reflects a recognition that national statistical systems need to adapt and expand to adequately reflect the digitalisation of our economies and societies, including from a gender perspective. It also highlights the need for new, complementary data infrastructures capable of monitoring digital activities and data flows on a timely basis wherever they happen.
  • 20-July-2022

    English

    Broadband networks of the future

    The future is digital and enabled by globally interconnected and high-quality broadband networks. However, high-quality networks across the OECD are far from universal and applications across all sectors of the economy, from smart factories and hospitals to automated vehicles, are increasing the overall demand on networks and requiring them to evolve. Furthermore, to ensure everyone can participate in in this digital future, their expansion at affordable prices to un- and under-served areas needs to continue at pace. This report explores how surging demand is shaping future networks and identifies the four main technological trends that are driving this evolution. It then takes a closer look at measuring the quality of communication services delivered through those networks to inform policy making. Finally, it provides an overview of how policies and regulations are adapting to support the upgrade and expansion of high-quality broadband networks across the OECD.
  • 13-July-2022

    English

    Measuring financial consumer detriment in e-commerce

    Problems in e-commerce can lead to significant consumer harm (detriment), for example, when consumers have to pay more for a product than they reasonably expected (e.g. due to hidden costs); suffer from unfair contract terms; or receive products that do not conform to their reasonable expectations regarding quality or performance. In 2021, the OECD’s Committee on Consumer Policy implemented an online consumer survey in 13 countries to assess the magnitude of financial consumer harm arising from consumers’ most serious e-commerce problems. This paper summarises the survey results, highlighting, for example, that 50% of online consumers faced at least one problem in e-commerce in the year preceding the survey rollout and that the resulting harm is significant, reaching (after redress) up to 3.1% of the total e-commerce market size in some countries. The paper aims to enhance the evidence base for consumer policy and to help policy makers prioritise enforcement activities.
  • 7-July-2022

    English

    Policy guidance on consumer product safety pledges

    In recent years, a number of consumer product safety authorities have established product safety pledges with online marketplaces as a new way to better protect consumers from the risk of purchasing unsafe products that may be available on those platforms. Product safety pledges involve online marketplaces committing to actions to better protect consumers that go beyond their existing legal obligations (e.g. removing unsafe product listings within a specified timeframe upon notification). This policy guidance builds on a 2021 Communiqué from the OECD Working Party on Consumer Product Safety calling for the development of further such pledges globally and outlining key commitments for greater consistency. It provides practical examples on how each of the Communiqué’s four key commitments can be implemented and highlights strategies to ensure that pledges are successful in both the short and long term.
  • 4-July-2022

    English

    Towards net-zero - Interoperability of technologies to transform the energy system

    To achieve net-zero emissions by the middle of the century, fossil fuels must be replaced as the main source of energy with more sustainable alternatives such as wind or solar power. To do so, high levels of interoperability, or the ability for technologies to seamlessly integrate, effectively communicate, and undertake tasks to achieve desired outcomes, are required. However, there is no universal approach, and interoperability in the energy system must be determined in specific use cases. This Toolkit note discusses why interoperability is necessary in the energy system, the benefits and challenges to realising interoperability in the energy sector, and the role of policy in fostering interoperability to achieve net-zero emissions in the medium-term. The note argues for greater use of open data to maximise electricity system efficiency, an increase in the use of low-carbon energy, and the minimisation of the long-term costs of increased electricity demand.
  • 27-June-2022

    English

    Inclusive growth and resilience in Bilbao, Spain

    Before the pandemic hit, the city of Bilbao had the highest economic growth in Spain from 2000 to 2018, driven by a shift from heavy industry to a service-based economy. It also benefitted from a burgeoning tourism and culture sector, thanks to developments such as the Guggenheim Museum in 1998. Plagued with high unemployment in the late 90s, unemployment started to drop until 2008. However, such promising trends were unable to shield the city from the 2008 global financial and later COVID-19 crisis. This study assesses inequality in Bilbao and how the COVID-19 pandemic and the city’s response and recovery measures have affected its inclusive growth agenda. It also examines how Bilbao’s approach to deploying a smart city strategy and localising the SDGs contributes to the city’s overall resilience and inclusive growth objectives.
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