Seminar on the evolution of financial consumer protection and education in Asia

13-14 December 2012 - Hong Kong‌, China‌

Co-hosted by the Hong Kong Monetary Authority (HKMA), the Securities and Futures Commission of Hong Kong (SFC) and the OECD, with sponsorship from the Government of Japan, this seminar focused on key developments and challenges facing financial consumer protection and education in the region.

Key themes addressed included:

Emerging frameworks for financial consumer protection and education in Asia
Disclosure and transparency in banking and securities: meeting the needs of retail consumers
Confidence in financial markets: the role of financial dispute resolution schemes
Responsible business conduct of financial service providers
Educating investors to balance risk and rewards

This event brought together high-level government officials and experts from public authorities, including central banks and regulatory and supervisory authorities, ministries of finance and consumer and investor education bodies, as well as senior representatives from the private sector and academics from Asia.

The seminar was followed by the Asia Financial Consumer Protection Roundtable in the afternoon of 14 December 2012.

PROGRAMME

Session I : Challenges and opportunities: emerging frameworks for financial consumer protection and education in Asia

Moderator: Mr André Laboul, Head of the Financial Affairs Division, OECD and Chairman of the International Network on Financial Education (INFE)

Dr Amara Sriphayak, Assistant Governor, The Bank of Thailand [presentation]
Ms Arlina Ariff, Director, Central Bank of Malaysia [presentation]
Professor Louis Cheng, School of Accounting and Finance, the Hong Kong Polytechnic University [presentation]

Session II: Disclosure and transparency in banking and securities: meeting the needs of retail consumers

Moderator: Ms Connie Lau, JP, Director, Financial Dispute Resolution Centre Ltd, Hong Kong

Ms Teresita P. Lisama, Deputy Director and the Head of the Financial Consumer Affairs Group, Bangko Sentral ng Philipinas [presentation]
Ms Christina Choi, Senior Director of Policy, China and Investment Products Division of the Securities and Futures Commission of Hong Kong [presentation]
Mr Michael Chapman, Senior Policy Expert, Financial Consumer Protection, OECD [presentation]

Session III: Confidence in financial markets: the role of financial dispute resolution schemes

Moderator: Mr Chan Bing Woon, Chairman of the Joint Mediation Helpline Office

Ms Sou Chiam, Chief Executive Officer, Financial Dispute Resolution Centre Limited, Hong Kong [presentation]
Mr Douglas Melville, Ombudsman and Chief Executive Officer, Ombudsman for Banking Services and Investments (OBSI), Canada [presentation]
Mr Daniel Ho, President of the Financial Ombudsman Institution of Taiwan [presentation]

Session IV: Responsible business conduct of financial service providers: main challenges

Moderator: Ms Meena Datwani, Executive Director (Banking Conduct), Hong Kong Monetary Authority, Hong Kong

Mr Toshio Oya, Assistant Commissioner for International Affairs, Financial Services Agency, Japan [presentation]
Mr Michiel Denkers, Head of Division, Financial Institutions Supervision, Netherlands Authority for the Financial Markets (AFM) [presentation]
Mr Nicky Lala-Mohan, General Manager, Legislation and Regulatory Oversight, Banking Association South Africa [presentation]

Session V : Educating investors to balance risk and rewards: enhancing the effectiveness of investor education

Moderator: Mr Michael Chapman, Senior Policy Expert, Financial Consumer Protection, OECD

Mr Miles Larbey, General Manager of the Investor Education Centre, Hong Kong [presentation]
Mr Prashant Saran, Whole Time Member, Securities & Exchange Board of India, India [presentation]
Ms Sujatha Sekhar Naik, Deputy General Manager and the Head of Investor Affair & Complaints, Securities Commission, Malaysia [presentation]

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